So it appears that Google, at least, has identified a problem with their ACSM files and/or with some settings created by the Adobe programs. When I uninstalled both ADE and Acrobat Reader, and reinstalled them, newly downloaded versions of the same ACSM files opened successfully. When I tried downloading them and opening the ACSM files, ADE gave me the following error:Įrror getting License. I tried buying a couple of new books from Google Play. We’d love to hear your feedback about our interaction today and your overall experience with Google support. Within 48 hours of our last interaction, you'll receive a short survey via email. As part of our continued customer service, we want to make sure that everything has been addressed. Should you have further questions or concerns, feel free to reach out to us anytime. If it's not blocked, you should see "Welcome to Digital Editions." Make sure that any firewall, antivirus, and proxy software on your computer isn’t blocking ADE servers.Authorize your computer: choose Help > Authorize Computer.Sign in with your Adobe ID and password.Choose Help > Sign In (if this is dimmed, you're already signed in and don’t need to activate your software).Activate ADE and authorize your computer.Get the latest Adobe Acrobat Reader (see system requirements).Next to the book, click More (3 vertical dots) > Download as ePub/PDF.Make sure you’re connected to the internet.Check that the date and time is correct on your computer.This balance cannot be used to purchase devices or accessories.Be sure to redeem and use the balance by these dates. Once redeemed, the balance will expire on. To redeem a code, you'll need an active Google Payments account.Here's some important info to know about your credit: Enter the code: C04QG98S3G6DH3M, then tap Redeem.Tap Payments & subscriptions > Redeem gift code.At the top right, tap the profile icon. To say "thanks" for being a Google customer, I'd like to give you a $20 USD Google Play promotional balance as a gift that you can use toward purchasing your favorite Android app, music, movies, or other digital content on Google Play. I’ve also included more detailed steps at the end of this email. If errors still persist, please send screenshots and our team will continue to troubleshoot. For each new Google Play Books purchase that had an error, can you re-download the ACSM file through Play Books web ( /books), and export again? They should now upload as expected without any issues. Our team followed up internally about the ADE issue you experienced, and we believe this is now fixed. This is Randy, a Google Support Specialist from our escalations team. Today I recevied an email from googleplay-support
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